Business Improvement Area Manager


Location:                 Field Based National Role

Working hours:     Monday – Friday, 37.5 hours

Starting salary:      Competitive


What is the role?

To introduce effective plans and mentor/support the Franchisee Network ensuring all Franchisees and owned office targets and objectives are achieved. Agree targets in line with company objectives, advise and guide Franchisees to achieve financial and operational objectives whilst complying with company policy and legislation.

Responsibilities & Objectives


  • Ensure targets are agreed in line with company objectives, encourage/support local activity and KPI reporting to ensure delivery of these targets
  • Introduce policies and procedures to ensure the Network is adequately trained and resourced to deliver the agreed targets
  • Deliver operational change to a high standard whilst providing guidance
  • Document and Deliver operational productivity and improvement processes
  • Accountable for driving improvement to achieve regional targets and compliance
  • Implement KPI’s and measurement plans to ensure we can measure impact of change for benefit realisation
  • Manage stakeholders effectively to gain buy in for change and utilise knowledge across the business
  • Lead and facilitate workshops with Franchisees to ensure we gain the right input and implement business processes
  • Own the development and drive improvement of network business process and system improvement
  • Functional expert to challenge and refine business, functional and data requirements
  • Develop Growth plans and mentor Franchisees to achieve expected revenue from businesses within their postcode allocation
  • Complete Regular reviews of Progress and Profitability of the Franchise Network
  • Highlight areas of risk to Head of Franchise
  • Mentoring/coaching the Network teams’ day to day and conduct field visits where appropriate


What kind of candidate are we looking for?

  • Full Driving Licence.
  • A seasoned and confident individual who can influence at all levels.
  • An analytical thinker
  • Excel, Word and Powerpoint with the ability to create spread sheets and pivot tables
  • Communication is key to this role, therefore strong presentation skills are essential, as is the ability to influence at all levels
  • The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions
  • Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders
  • Passionate about customer experience improvement and innovation
  • Excellent measurement and qualitative skills
  • Good at cultivating and delivering upon working relationships


  • Awareness of Legislation
  • Knowledge and understanding of the budgeting process and delivery of service levels to budget, including cash collection and cost controls
  • Mentoring of a team, motivation and objective agreeing


To apply please e-mail your cv and a covering letter to:

Sonia Sweeney
Speedy freight
Unit 2 Cranford Drive
WA16 8ZR
Closing date: 31st December 2019