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5 Things To Consider When Choosing A Courier Service

  1. Speed of delivery
  2. Reliability
  3. Quality of care
  4. Customer service
  5. Price
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5 Things To Consider When Choosing A Courier Service

 

Speed Of Delivery

When choosing a courier service, the first question on your lips almost certainly concerns their ability to deliver your goods on time. This is particularly important in the case of same day delivery where the timescales are tight. Try and establish whether the courier service offers a guaranteed collection window, say of one or two hours. This may vary depending on your location and proximity to the courier’s nearest base. At Speedy Freight we have a network of drivers who can be with you within the hour, anywhere in the UK.

A key indicator of whether or not a courier service is able to deliver a fast-paced service is their stance on co-loading. Do they offer dedicated vehicles as standard or will be you required to pay an additional fee in order to ensure your goods don’t share a vehicle with another client? Co-loading might seem like a more efficient system but it has the unwelcome side effect of increasing delivery times, with vehicles having to take a more circuitous route. 

Reliability

As a business or individual, you will have made a promise to the intended recipient of your goods that they will have arrived by a certain time, safely and securely. Whether you are able to deliver on that promise will rely heavily on the reliability of your courier. Should something go wrong with the delivery, such as the goods being damaged in transit or failing to arrive on time, it will be your reputation that is besmirched. 

An excellent way to determine how reliable a courier service is to check out any testimonials on an independent review site, such as Trust Pilot. There, you’ll be able to get a better sense of whether or not the courier service consistently meets the needs of its clients. 

Quality Of Care

If you’re shipping fragile or difficult to handle objects, it is important that you choose a courier service with proven experience of transporting this type of goods. Do they have a wide range of vehicles in their fleet, allowing them to choose the most suitable type of truck or van for your unique needs?

Customer Service

Entrusting your goods to the care of someone else does require a certain degree of faith, which is why you should choose a courier service with excellent customer care. For example, at Speedy Freight we have over 60 local offices nationwide ready to answers calls 24 hours a day, 365 days a year. If any of our clients have a question about the status of their delivery or wish to discuss their unique requirements prior to booking, we’re here to help. Whichever courier service you choose, have the reassurance of knowing that someone is on hand to deal with your queries promptly and efficiently, in a friendly manner. 

Price

Whilst price is certainly important and will play a large part in your decision, try not to prioritise it above all other considerations. Cheap doesn’t always mean trustworthy or high quality. At Speedy Freight, we believe that you deserve a reliable courier service that will deliver your goods safely, securely and on time. 

If you would like more information on how Speedy Freight consistently meets all of these criteria, give your local branch a call today!